by CREEKER69 »
Sat Nov 06, 2010 12:09 am
Thanks Alan and Ron,
I contacted RockOla first to find the local dealers. They gave me two dealers. One is near me the other is 320 miles away from me. Is it possible that there are only two RockOla dealers in Pennsylvania? Anyway, I contacted the one near me. They only run the shop 3 days a week, which is fine with me. I contacted them and they carry nothing. Zip, nada for RockOla. They suggested I used EBAY! Disappointed that I could not procure locally, I decided to use shop.rock-ola.com and order direct from RockOla.
I wanted a price on a part not listed on their site so I decided to call. (They only have 25 parts for CD8 Bubblers on line) I went through the computerized operator and finally selected "buy parts". It rang then bounced back 4 times on a Friday morning around 10:30 their time. I ditched the idea of getting a price on the color cylinder tube and decided to order the pilaster plastic and bubble tube from their web site. The total was about $130.00 US. But the freight for UPS ground was $159.00 ! We have all had experience with UPS and I admire the job they do, but 159.00 was like RockOla saying to me, "we can't be bothered!" They don't answer the phones and make ridiculous charges for freight. The parts price were reasonable.
Then I wondered if it was because of the fluid in tube. I am in the automobile business and certain items require special handling and thus cost a little more, such as air bags. So I removed the bubble tube and the freight was still over 100.00 for UPS - GROUND! Clearly gouging.
I cancelled the order before I gave my credit card information and ordered from HAPP controls. Freight is estimated at about 19.00 for tube and pilaster. I really hope for companies like RockOla (now Antique Apparatus) to succeed but, man oh man, they make it hard to love them.
Maybe I'll go the Chicago Coin-Op show and get one there if I am lucky; well, maybe at least meet some people for future parts and service issues. I sincerely thank you and have a follow up question. Is there something I can put on the inside of the pilasters, like a wax or something, to help protect the cream colored paint in the event another buuble tube should leak?
Thanks
Creeker69 (Ron)